Case Study NSCC

The case study below outlines the partnering approach used by North Shore City Council (NSCC) during the period 2006 – 2010.

It presents their long term water services partnership with Bilfinger Berger Services and the project partnership formed to build the complex Rosedale Tunnel and Outfall.

This project included participation from McConnell Dowell, AECOM (previously Maunsell) and AURECON (previously Connell Wagner).

Taylored Solutions was involved in facilitating the establishment of the partnerships, implementing the ongoing engagement processes and conducting periodic relationship Health Checks.

The focus of these relationships was the delivery of great community outcomes while working through challenges in a collaborative way.

The case study outlines the approach used to establish and manage the relationships, as well as presenting perspectives from those involved.

View and / or Download the Successful Community Outcomes through Partnering PDF file

Rosedale Tunnel & Outfall project charter

Rosedale Tunnel & Outfall project charter

“Gillian Taylor of Taylored Solutions Limited was appointed by our client, North Shore City Council to assist in the development and implementation of a contractual relationship to ensure that the services that we provided focused on delivering best value by operating within a collaborative environment that encouraged shared problem solving and continuous improvement.

As the Partnership Facilitator, Gillian has displayed a high level of commercial acumen and contractual understanding by using formal structures and processes to ensure a successful phasing in of a partnering relationship. Because of Gillian’s customised approach the transition was extremely smooth and met very tight timeframes.

This was achieved because Gillian utilised appropriate communication strategies for a wide range of forums with a broad mix of managerial, technical and operational participants to address difficult and complex issues.

Gillian was able to implant the importance of embracing a shared vision and set of collective goals to all involved with the contract to create an open and positive joint team culture that we are confident will lead to a long and successful relationship.

Based on the above, we would unreservedly recommend Gillian and Taylored Solutions Limited to any organisation seeking to implement or gain a greater understanding of collaborative or partnering relationships.”
Dave Edwards, Bilfinger Berger Services (NZ) Ltd